Reference

Our Legal Terms and What They Mean for You

The terms on this page set out how your account on sejahterabet operates, what rights you hold, and how we handle your data — with access available where local law in Indonesia permits.

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sejahterabet Our Legal Terms and What They Mean for You
ACCOUNT PROTECTION

How We Protect Your Account and Data

Data Handling

We collect only the data needed to run your account — registration details, transaction history from DANA, OVO, or GoPay, and session logs. Nothing is sold or shared for external marketing.

Cookie Policy

Cookies on our platform track session state and account preferences, not your browsing outside of sejahterabet. You can adjust cookie settings from the account preferences panel at any time.

Account Security

Login is protected by OTP verification tied to your registered number. If you notice activity you did not initiate, lock your account immediately from the security tab and contact support via live chat.

Data Retention and Requests

Transaction records and account data are retained in line with applicable Indonesian regulations. You can request a copy of your account data or ask for specific records to be reviewed by contacting our support team.

LEGAL CONTACT

How to Reach Us on Legal Matters

Team online

Live Chat

Reach our support team directly through the live chat widget in your account. For legal queries, select the account or policy topic so the right team picks it up.

Email Support

For formal legal requests — data access, account closure, policy clarification — email our support address. Responses for policy matters are handled separately from general account help.

Account Help Centre

The help centre inside your account covers documented policy topics. If your query involves DANA, OVO, or GoPay transaction records, the wallet section of the help centre is the right starting point.

Common Questions About Legal Terms

These questions cover the legal and policy areas we hear about most — from data rights to account access and how our terms apply to wallet transactions in Indonesia.

Our terms apply where local Indonesian law permits access to the platform. If you are in an eligible region, these terms govern your account, transactions, and data from the moment you register.

Yes. Submit a data access request through the live chat or email support channel. Identify your account and the data you need — our team will process the request and confirm the scope before responding.

Wallet transactions are logged against your account for verification only. No payment credentials from DANA, OVO, or GoPay are stored on our servers — each transfer is confirmed through the wallet provider's own flow.

Closing your account triggers a data retention review. Records required under Indonesian regulations are held for the legally mandated period; all other personal data is removed from active systems within the applicable window.

Open a dispute via live chat and select the policy or transaction topic. For formal disputes, email support with your account reference and a clear description — the legal team handles these separately from routine account queries.

When terms are updated, we notify you at login before the changes take effect. Continued use of the platform after the notice period means you accept the updated terms as they apply in your eligible region.