Reference

How sejahterabet Handles Your Personal Information

When you open an account on sejahterabet and connect your DANA, OVO, or GoPay wallet, you share personal data with us — and we take that seriously.

Account data kept privateDANA, OVO, GoPay wallet info securedData request handled within policyNo third-party sale of your info
sejahterabet How sejahterabet Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Open the chat widget from your account dashboard to ask about stored data, request corrections, or flag a privacy concern. Our team responds during active support hours.

Email Support

Send a written data request to our support address. Include your registered account name and the e-wallet — DANA, OVO, or GoPay — linked to your profile so we can verify your identity.

Account Settings

Basic profile updates — display name, contact details, linked e-wallet number — can be changed directly inside your account settings without contacting support.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

Encryption in transit

All data exchanged between your device and our servers travels over SSL. This applies whether you are topping up via DANA on mobile data or browsing the lobby on Wi-Fi.

Cookie use

We use session cookies to keep you logged in across pages and analytics cookies to see which lobby sections load most. You can clear cookies via your browser settings; this will end your active session.

Retention policy

Transaction records linked to GoPay, OVO, or DANA payments are kept for as long as needed to resolve disputes or meet legal obligations in supported regions. After that period, records are deleted.

Who can access your data

Your personal data is not sold to third parties. We share only what payment processors need to verify a DANA, OVO, or GoPay transaction, and only to complete that specific transaction.

Common Questions About Your Privacy on sejahterabet

These are the questions we hear most often about how we manage your data. If your question is not here, reach us via live chat or email and we will respond based on what we actually hold for your account.

We store your registration details, contact info, the e-wallet identifier you linked — DANA, OVO, or GoPay — and your transaction and session history. Nothing beyond what your account activity generates.

Yes. Submit a deletion request through live chat or email with your account name. We will process it subject to any legal retention obligations that apply in your region under local law.

Only with the payment processor during the transaction itself. We do not sell or pass on your e-wallet details to any third party for marketing or other purposes.

Session cookies keep your login active as you move between pages. On mobile, clearing your browser cache will end your session and you will need to log back in with your account credentials.

Payment records — including GoPay, DANA, and OVO transaction references — are kept as long as needed for dispute resolution or as required by applicable law. After that window, they are deleted.

Go to your account settings on the sejahterabet site or contact our support team via live chat. Wallet changes may require identity verification before the update is confirmed.